Strat on the Wall with Taner Kapucu

In this clip, Toby Corballis is in conversation with Taner Kapucu from 1ovmany, in their Strat on the Wall series. Toby and Taner discuss the importance of Systems Thinking in Organisational Transformation.

Watch this clip for a quick insight on why Systems Thinking is such an important, but oft-forgotten part of transforming a business to make it truly profitable, resilient (anti-fragile), and a place that people enjoy turning up to.

It’s a short one, but a golden lesson nonetheless.

Full Transcript

Toby Corballis: We tend to see symptoms and we go and fix a symptom but, you know, is the person coughing because they’ve got Covid, or they’ve got a cold, or they’ve got lung cancer or they’ve got… and if you just treat the cough, you don’t know that you’ve treated the underlying cause and it’s the same in business – if you just, you know… I’ll give you one very quick example of a company I was at. They had a lot of calls come to their call centre. Their solution was: get more call agents. Actually, what you need to do is work out why those calls are coming in and start treating that root cause.

Taner Kapucu: Yes

Toby Corballis: Yeah, because you don’t want the calls coming in the first place. It’s not indicative of a healthy system. So, look for the systemic cause